Privacy Policy

Welcome to Coin Casino UK. This Privacy Policy sets out how we collect, use, store, and disclose your personal information when you access our website at coin-casino-uk.net and use our gaming services. By using our platform, you agree to the practices described herein. If you do not agree with any part of this policy, please do not use our services.

1. Data Controller

Coin Casino UK Ltd, registered in the United Kingdom, is the data controller responsible for your personal data. Our registered office is at 123 Gaming Street, London, UK, WC1N 3AX. For any privacy-related queries or to exercise your data protection rights, please contact our Data Protection Officer at [email protected].

2. Personal Data We Collect

We collect and process various types of personal information necessary to provide and improve our services, including but not limited to:

Full name
Email address
Postal address
Telephone number
Date of birth and gender
Username and account details
Payment and transaction information
IP address and device identifiers
Usage data such as login times, game activity, and session duration
Documents for identity verification and age confirmation (e.g., passport, driving licence)
Information provided during customer support interactions
Data from third-party sources for fraud prevention and responsible gambling

3. How We Use Your Personal Data

Your information is used strictly for the following purposes:

To create and manage your user account
To verify your identity and ensure you meet the UK Gambling Commission’s minimum age requirement of 18 years
To process deposits, withdrawals, and payments securely
To comply with legal and regulatory obligations, including anti-money laundering (AML) and responsible gambling policies
To communicate important updates regarding your account, transactions, or changes to our services
To administer promotions, bonuses, and competitions
To personalise your experience and tailor offers where you have given consent
To analyse and improve our services and website functionality
To detect, prevent, and investigate fraudulent or illegal activity

4. Legal Basis for Processing

We process your personal data in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and the Gambling Act 2005. The legal bases for processing include:

Your consent, where required (e.g., marketing communications)
Performance of a contract (e.g., providing gaming services)
Compliance with legal obligations (e.g., identity verification, AML checks)
Our legitimate interests, such as security, fraud prevention, and service improvement, balanced against your rights

5. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes outlined in this policy and to comply with applicable laws. Typically, your data will be stored for up to five years following account closure or last activity, in line with regulatory requirements. Certain data may be retained longer if required for ongoing investigations, self-exclusion periods, or legal claims.

6. Marketing Communications

We may send you marketing communications about our products, services, and promotions only if you have given your explicit consent. You can withdraw your consent or update your preferences at any time via your account settings or by following the unsubscribe instructions included in our emails.

7. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your user experience, including:

Enabling essential website functions
Remembering your preferences and login details
Analysing site usage and performance
Delivering personalised advertising content

You can manage cookie settings through your browser preferences. Please note that disabling certain cookies may affect website functionality.

8. Sharing and Disclosure of Your Data

Your personal data may be shared with third parties under strict confidentiality and security measures, including:

Service providers such as payment processors, software vendors, and customer support partners
Regulatory authorities, including the UK Gambling Commission and law enforcement agencies, as required by law
Fraud prevention and identity verification agencies
Affiliated companies within the Coin Casino group
Third parties authorised by you

If your data is transferred outside the UK or European Economic Area (EEA), we ensure it is protected by appropriate safeguards, including standard contractual clauses approved by the UK Information Commissioner’s Office.

9. Data Security

We employ robust technical and organisational security measures to protect your personal data from unauthorised access, alteration, disclosure, or destruction. These measures include encryption, secure servers, access controls, and regular security assessments.

10. Your Rights

Under UK data protection laws, you have the following rights concerning your personal data:

The right to be informed about how your data is used
The right of access to your personal data
The right to correct inaccurate or incomplete data
The right to request erasure of your data in certain circumstances
The right to restrict or object to processing in specific cases
The right to data portability
The right to withdraw consent at any time without affecting prior processing
The right not to be subject to automated decision-making that significantly affects you

To exercise any of these rights, please contact us at [email protected]. We will respond within the statutory timeframes.

11. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, legal requirements, or technology. We encourage you to review this page regularly. Continued use of our services after updates signifies your acceptance of the revised policy.

12. Complaints

If you have concerns about how we handle your personal data, please contact us at [email protected]. You also have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO) at https://ico.org.uk/.

13. Responsible Gambling

We are committed to promoting responsible gambling. If you feel that gambling is affecting your wellbeing, please seek help. For support and advice, visit GamCare, the leading UK provider of free information, advice, and support for problem gambling.

Last updated: June 2024